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Posted: Thursday, November 23, 2017 12:07 AM



Directly reports to the care coordination manager. The primary focus is order fulfillment and processing of DME, transportation and home health orders, as referred by the client. This includes follow up and coordination of servicse with vendors and patients while providing exceptional customer service to all. Stay current on all policies, procedures and applications. Occasional client contact will be required as directed.

Essential Funcitons:
• Answer incoming calls
• Enter new referrals into FM software, as required to coordinate and manage DME, transportation and home health orders as directed by the care coordination manager
• Locate vendors within network or patients area to provide DME, transportation and home health services
• Keep accurate patient notes and documentation in FM software and all pertinent applications
• Obtain notes, reports, and continued authorization documents from medical providers
• Answer questions on orders from vendors and patients
• Manage email inquiries from vendors and internal customers
• Other tasks and duties as directed by the company

Qulifications and Experience:
• High School Diploma or GED required
• Prior experience in a medical setting desired
• Previous experience in workers compensation or insurance field preferred
• Knowledge of medical terminology
• Spanish speaker a plus

• Self-motivation, problem solving and time management skills required
• Strong customer service, phone and negotiation skills
• Solid verbal and written communication skills
• Ability to multi-task and attention to detail required
• Ability to take direction and work in collaborative relationships with internal and external customers
• Proficiency in internet research and Microsoft Office applications
• Ability to adapt to a dynamic work flow

Work Enviroment:
• Work performed in an office enviroment.
• Job performed while sitting at a desk.

Please send your resume to

• Location: Orange County

• Post ID: 144805937 orangecounty is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017