Salesman - Looking for new career oppertunity

Evan Tray Topham
2230-D Via Peurta
Laguna Woods, CA 92637
(949)370-1420 cell
(949)540-9592 house
sirevanalot@yahoo.com

Objective: Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.

Qualifications: Customer Service Professional with strong problem solving, negotiation and conflict resolution skills. Ability to multi-task and meet deadlines. Quality-oriented with a strong drive to succeed. Able to work well in fast paced environments while under pressure. Strong leadership abilities with an objective team mindset.

Professional Experience

Iconosys: Salesman 2012-Present
-Close sales with clients daily
-Consistently surpassed weekly quota for required sales
-Provided detailed and accurate information on product and brand name to clients
-Managed and maintained customer's accounts
-Trained new employees to be successful salesman team members
-Maintained business relationships with old and returning clients
-Made cold calls in order to generate new clients

Cuban Cigar Factory: Customer Service Representative/Cigar Specialist 2010-2011
-Provide customers with a friendly atmosphere and excellent customer service
-Educate customers on different types of cigars and pipe tobacco
-Determine sales based on customers' needs
-Maintain a comfortable and functional cigar lounge
-Report and organization on new shipments
-Create daily reports on company sales
-Memorize a large array of different products and the differences between them
-Guard against underage sales of tobacco
-Build relationships with regular customers and memorize their corresponding discounts
-Keep track of current cigar ratings
-Closing procedures and morning preparation
-Take and refer calls
-Promote and help organize cigar events

The Drip Coffee: Coffee Brista 2010-2011
-Provided friendly customer service in a fast-paced environment
-Memorize an array of drink recipes and practice time-efficient habits of producing each one
-Performed maintenance on equipment
-Adhere to company and health code standards
-Built relationships with regular and frequent customers
-Execute closing procedures and provide preparation for the morning crew

Bear Belly Deli: Customer Service Representative/Cook 2009-2010
-Provide excellent customer service and maintain restaurant atmosphere
-Prepare and cook food orders for customers while adhering to company and health code standards.
-Organize and report on inventory
-Create custom and pre-determined platters for customers
-Keep work environment tidy and on par with health code
-Take messages and refer calls
-Execute closing procedures and prepare the kitchen for the morning crew
-Built relationships with frequent and regular customers

Ralphs: Fresh Fare Service Deli Assistant Manager 2008-2009
-Predict future sales and order estimated amount of product to capitalize on sales while
minimalizing unsold product.
-Train new associates
-Prepare deli in the evening time for a productive morning shift.
-Utilize each associate to the best of their ability, designate tasks that suits their strengths.
-Encourage a positive work environment with high moral and productivity.
-Demonstrate excellent customer service and set customer service standards to other company associates
-Handle disputes and complaints from customers
-Design attractive and functional displays
-Take messages and refer calls
-Make and receive deliveries to/from other stores in the company
-Keep deli on par with current health standards and promote a cleanly work environment.
-Determine weekly schedule for all department employees
-Take account of new shipments
-Identify and execute courses of action to in order to increase productivity of the department
-Compose reports of notable occurrences among associates, both positive and negative
-Brief all department associates on current sales and promotions
-Create pre-determined and custom food platters upon customer request
-Determine, zero out, and order equipment and materials for the department

Ken Dubose Taekwondo: Assistant Instructor
2007-2009
-Instruct groups and individuals the art of Taekwondo including patterns, form, and fluidity
-Promote a positive environment and team work among participants
-Uphold and educate participants on the traditions of Taekwondo
-Maintained and managed equipment
-Encouraged and discussed the philosophical aspects of Taekwondo, such as living peaceably and with humility.

Albertsons: Courtesy Clerk 2007
-Provide service to each customer and ensure them a smooth shopping experience.
-Organize and stock product while creating an attractive display.
-Grocery cart retrieving, cleaning, and maintaining.
-Cashier kiosk organization, cleaning, and preparation.

Education:

Dana Hills High School 2003-2008
Saddleback College 2008-2011