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Posted: Sunday, December 10, 2017 12:02 AM

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Customer Service Rep/Maintenance Coordinator
Irvine, CA 92602

About the Job

Customer Service Rep/Maintenance Coordinator

Optimum Professional Property Management, Inc. ACMF. Irvine, CA 92620

Optimum Professional Property Management, Inc. is one of the premier community association management firms in Southern California. We are looking for career minded business professionals to join our growing company with advancement opportunities. Located in Irvine, we are anxious to speak with customer-service oriented individuals to join our Customer Care Team as a Customer Service Representative/Maintenance Coordinator.

Optimum’s primary focus is to elevate industry service standards with technical systems and processes that support our service vision since 1996. Understanding the benefits of a team culture and working with support staff to exceed the expectations of our clients and vendors is our way of ensuring quality service and striving to be better than our competition.

As a company, we strive for excellence, we are passionate about providing our customers with the highest quality of service, we work as a team, care for one another, and are honest and ethical. We believe our people are our greatest asset. Therefore, we understand and strive to provide a good work life balance for all our employees. These core values not only characterize what we look for in our employees, they also guide us as an organization. We welcome and encourage creative individuals with innovative ideas who possess the same passion in what we do. We strive to create an environment that is respectful, diverse and excitingly fast-paced.

To be successful in this position you must have superior customer service skills and able to deal with all types of personalities, professional communication skills, ability to multi-task and prioritize, strong problem-solving skills, must be very organized, must work well under pressure and be able to meet deadlines in a fast paced environment.

If you are interested in joining the Optimum team, creating value for our clients and associates, and being recognized as an industry leader in everything we do, please submit your resume to the e-mail address below.

SUMMARY OF DUTIES AND RESPONSIBILITIES

This position will ensure that all our clients and associates requesting maintenance receive the highest quality of customer service. The representative should be a team player and have the ability to work in a group or individually with little direction from their supervisor, anticipating (and complete) the appropriate steps required to ensure that due diligence has been achieved. Will be responsible to provide support and guidance to the Community Association Managers regarding all maintenance related correspondence and/or demands.

PRIMARY DUTIES AND RESPONSIBILITIES include, but are not limited to:

Answer heavy volume of incoming maintenance calls
Answer and address e-mails from homeowners, vendors, community managers, etc.
Issue and generate maintenance work orders; determine whether maintenance issue is homeowner or HOA responsibility; choose the appropriate vendor relating to work that needs to be done
Follow up on open items in Work Order History
Contact vendor to see if vendor has scheduled and/or completed repair/service request
Confer with Community Manager to see if service request has been reviewed and confirmed completed per CM’s property inspection
Contact homeowner to see if work has been completed/if not; provide homeowner with information obtained thus far from vendor/manager and assist with any additional needs from homeowner
Close out work orders
Once confirmation of completion has been done through vendor/follow-up process, work order can be closed
Contact homeowner to advise of closure and provide option for additional follow up
All voice mails messages and emails where the homeowner has requested contact are to be returned the same day or within 24 hours maximum
Gate Remotes/Directories/Parking Stickers/Decals/Permits/Keys (pool keys, tennis court keys)
Receive incoming requests for all of the above
Issue any of the above per instructions on Association’s profile
Process all monies for the above for accounting
Keep an inventory of the above and re-order when needed

Knowledge, Skills and Experience:

At least 1 year customer service experience, 2 or more years preferred
Customer service driven and a motivation to help others
Community Management experience is preferred but not required
4 year college degree preferable but not required
Good 'people skills' for building relationships with colleagues at all levels
Must be able to demonstrate organizational skills and the ability to prioritize in an active team environment with many distractions
Critical thinking and problem solving skills
Strong organizational, time management, and communication (both written and verbal) skills
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Office Phone System – Call queue, voicemail, call transfer, call hold, call park, and conference call
Type 80+ wpm minimum

Benefits:

Salary $16.00 to 19.00 per hour DOE, Medical, Dental, 401K,Paid vacation, Paid sick leave, Paid holidays,Paid gym membership, Incentive Programs, and more!

Please e-mail or fax resumes to:

E-mail: mwenze@optimumpm.com / Fax: 714-665-3020

Optimum Professional Property Management, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.


• Location: Irvine, Orange County

• Post ID: 147089367 orangecounty
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