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Posted: Monday, January 8, 2018 3:22 AM

Provide guidance and broad supervision of all aspects of the medical back office function. Ensures efficient daily operations of department. Directs and supervises functions and activities; implements and interprets policies and procedures, standards and regulations for clinical personnel, patients, medical staff and the public; solves procedure problems; performs duties in any nursing capacity as needed within the scope of licensure. Acts as a role model and resource for other team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Coordinate, organize and direct the delivery of care in the medical office to assure smooth and efficient flow of patients.

* Provide direct patient care within scope of licensure.

* Prepare work schedules, prepare and administer work performance reviews, make recommendations for personnel actions, hiring, discipline and terminations. Consult with center manager concerning supervision of assigned area.

* Monitor treatment delivery time to ensure service standards and patient satisfaction.

* Function as a team leader to ensure that patients are treated in a timely manner.

* Promote positive working relationships with colleagues, other areas of Medical Group, medical providers, employees and patients.

* Implement, interpret and adhere to objectives, quality improvement programs, safety, environmental and infection control standards and overall cost containment guidelines.

* When center manager is not available, receive patient/client complaints and concerns, conduct research and report to Center Manager or to Administrator/Regional Director. Defuse angry situations and work with Center Manager to resolve all issues.

* Review and approve/disapprove requests for time off to assure minimum staffing needs.

* Prepare employee performance appraisals by the due date for review by Center Manager.

* Conduct safety reviews of clinical area and correct deficiencies.

* Attend and participate in meetings, as required.

* Encourage high motivation, problem solving and team spirit in staff as well as professional conduct and professional appearance.

* Supervise data collection for quality assurance reviews.

* Understand regulations regarding confidentiality of medical records.

* Communicate verbally and in writing as needed with clients and patients.

* Supervise facility maintenance to assure compliance with company standards.

* Coordinate with Center Manager all equipment repair and maintenance of equipment in work area.

* Monitor material ordering for the department to assure adequate supplies.

* Review and approve all back office supply orders in accordance with company policy.

* Assure proper daily closing according to policy.

* Communicate with Center Manager on a regular basis. Make current and future needs known to Center Manager.

* Prepare department time sheets to ensure accuracy and timely submittal to payroll.

* Review and approve/disapprove requests for time off to assure minimum staffing needs.

* Counsel and discipline staff as needed in accordance with human resources policy.

* Participate in associate development activities for professional growth and skill enhancement. Encourage participation in associate development activities by department's associates.

* Maintain strict confidentiality.

* Assist marketing representatives to ensure client satisfaction.

* Assist with administrative assignments as needed.

KNOWLEDGE, SKILLS AND ABILITIES

* Knowledge of fiscal management.

* Ability to effectively supervise and evaluate employee performance.

* Skill in establishing and maintaining effective working relationships with staff, patients, the public, insurance carriers, vendors and external agencies.

* Ability to communicate effectively with staff, clients and patients.

* Ability to assume duties of back office personnel, within scope of licensure, as needed.

* Knowledge of equipment used in work area.

* Knowledge of organization policies and procedures.

* Knowledge of company administration practices.

* Knowledge of medical terminology.

* Basic knowledge of wage and labor regulations.

* Ability to perform the functions of at least one clinical position.

* Ability to work under pressure and handle stress.

* Ability to effectively manage client/patient complaints and defuse angry situations.

* Analytical, creative and evaluative skills.

* Excellent people skills. Ability to motivate and work effectively with others.

* Ability to prioritize and appropriately distribute daily workload and assigned projects to ensure operational effectiveness.

* Self-motivation, initiative and desire to increase skills in management and supervision.

* Ability to take initiative and to exercise independent judgment; decision-making and problem-solving expertise.

* Effective and concise documentation skills.

* Excellent telephone manners and etiquette.

EDUCATION

High school diploma or equivalent.

One of the following:

* Completion of course in radiological technology approved by the American Registry of Radiological Technologists (ARRT) preferred, or equivalency.

* Accredited Medical Assistant program.

* Accredited Licensed Vocational Nurse (LVN) program.

* Accredited Registered Nurse (RN) Program.

EXPERIENCE

A minimum of three years of experience in the health care industry, preferably in a medical office.

LICENSE/CERTIFICATION

One of the following:

* Current State Limited License in Radiology.

* Current certification with the American Registry of Radiological Technologists preferred.

* Certification obtained from an accredited Medical Assistant program.

* Valid LVN/RN License

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SDL2017


Associated topics: assistant gm, executive producer, executive team leader, fire marshal, lieutenant, manager, petty officer, police chief, project manager, team lead

Source: http://www.jobs2careers.com/click.php?id=4643192723.96


• Location: Orange County

• Post ID: 156223322 orangecounty
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