Posted: Friday, December 22, 2017 7:11 PM
Job Description Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential , North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. The Associate Community Manager Supports a team of community management staff through timely completion of assigned administrative and project duties. Additionally, this position also acts as the Community Manager for two accounts. ACM PERFORMANCE REQUIREMENTS include the following. Other requirements may be assigned. * Take client calls and manage work order process, vendors, and client issues. * Produce requested reports for board packets in a clean, orderly, and professional fashion. * Consistent use and maintenance of Connect. * Coordinate with assigned CM's to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings. * Review, input, separate and handle all mail for assigned CMs. * Review and distribute assigned CM's In and Out Box/File daily. * Transcribe and type documents and letters as required. * Fax and/or scan and email documents as requested by CMs. * Update and generate all required association and management reports. * Coordinate with Team Admin processing of all required minutes and newsletters. * Coordinate all meeting logistics as required. * Submit all charge-backs for association(s) monthly. * Obtain bids for services and special projects and create RFP and comparison spreadsheets as requested by CM. * Manage parking stickers, hang tags, pool keys, clubhouse reservations, web site, and safelisting for assigned properties. * Act as backup when CM is on vacation, sick days, or out of office. * Maintain community profile, portfolio, policy notebooks, association manuals and any annexation documents. * Conduct occasional walkthroughs as agreed with CM not to exceed 6 hours/month. * Organize and maintain all homeowner and administrative files & perform annual association file cleanout in accordance with company standardized hard copy and electronic system. * Assist CM in all administrative duties. * Maintain an organized workspace according to company procedures. * Change voice mail when out of the office and apply out-of-office email greeting when out of the office for an extended length of time. * Greet walk-ins when CM is out of office. * Complete company training as assigned, attend all mandatory company functions and adhere to company's Standards of Operation. * Manage client meetings, site visits, meeting follow-up and overall processes for addendum accounts as assigned. * Make payroll entries each day in accordance with employee handbook. * Must have reliable transportation and be able to drive to other work locations. * Other duties as may apply from time to time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work under tight deadlines and consistently meet deadlines. Exhibit professionalism, professional attire and demeanor at all times. Maintain reliable transportation to assigned clients. Demonstrates effective communication skills consisting of oral, written and listening skills. Demonstrates problem-solving abilities. Ability to draft correspondence and respond to inquiries and client concerns effectively and independently. Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point. Demonstrates organizational skills and ability to independently prioritize daily workload. Must have minimum typing speed of 40 WPM. Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds. EDUCATION and/or EXPERIENCE Must have a minimum of a GED or a High school diploma. LANGUAGE SKILLS Proficient in English. MATHEMATICAL SKILLS Strong general math skills. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Ability to make decisions and solve problems creatively. CERTIFICATES, LICENSES, REGISTRATIONS Valid Drivers License and State Mandated Vehicle Insurance PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas and navigate uneven surfaces. Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to hear to place and receive telephone calls and use voicemail system. Must be able to transcribe dictation from cassette tapes. WORK ENVIRONMENT The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full time position. Typical schedule, Monday through Friday, 8:00 am -- 5:00 pm May be required to work overtime as needed and approved by supervisor, including occasional evening meetings. Consistent and regular attendance required. Company Description FirstService Residential is North America’s largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the US and Canada. FirstService Residential’s managed communities include low-, mid- and high-rise condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties. With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit www.fsresidential.com.
• Location: Orange County
• Post ID: 154297167 orangecounty