Posted: Tuesday, December 26, 2017 8:42 AM
Job Description Accounts Receivable Specialist - Business to Business Collections Experienced commercial collector needed with a very strong background in business to business collections, contract negotiation, account reconciliation, credit card processing. The ideal candidate requires professional telephone and writing skills and stellar customer service skills, as the role is responsible for initiating calls to customers to update their credit cards that have failed and work directly with Customer Service on account issues. The candidate will also need to be a highly motivated self-starter, with a demonstrated ability to multi-task effectively, build strong business relationships, dispute resolution, work within a team environment, have strong financial skills and perform very detailed tasks involving Excel. Initiate calls to customers whose credit cards declined after the 1st and 15thbilling cycles. Update card in 2 systems Charge the card Communicate with sales staff and internal support departments to resolve disputes and past due invoices to minimize and eliminate recurring disputes. Cross functional team interaction. Work with Fleet Lead to negotiate if necessary Maintain customer relationships, satisfaction and retention through excellent financial service: Leverages collection skills to develop exceptional, long-term business relations with clients Proactively works with customers on issues to address any delays in payment Contract negotiation when customers wish to cancel Maintain & update customer info in ERP software system as well as specific customer reporting Research customer concerns/disputes and provide backup documentation when required Bi-Weekly meetings with the department lead on billing errors not resolved Qualifications: Must be able to speak, read, and write fluent, grammatically correct English, at a level suitable for communicating with the contacts for this position. 1 or more years of commercial collection experience Must have excellent communication, customer service and organizational skills, using standard current Windows applications (Excel, Word, Outlook) Must have basic Excel skills and be comfortable working with spreadsheets Must have experience working with accounting systems (ex, SAP, Oracle, Great Plains, etc), and be capable to learn and effectively use proprietary Spireon, Inc. software (NetSuite) Must be able to follow oral and written instructions. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. With minimal supervision, demonstrate the ability to solve practical problems, interpret, resolving problems and issues using a variety of instructions or guides furnished in written, oral, diagram, or schedule form. Must be able to work with a minimum of supervision. Must be able to work well under pressure and to work within short deadlines. Company Description Spireon, Inc. is North America’s leading connected vehicle intelligence company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable mobile assets. The award-winning Spireon NSpire platform supports nearly 4 million active subscribers across the company’s growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, commercial and local fleet operators, and consumers. Learn more at www.spireon.com.
• Location: Orange County
• Post ID: 154652842 orangecounty